FAQ's

You must be invited to use the app by an organization that you belong to or a company that you work for who wants your size for apparel. That organization will register your email address or phone number and send you the information you need.

Mobile Fit is designed to allow employees and team members to determine their size requirements accurately from the privacy of their own homes. To learn more, visit https://www.sizestream.com/mobile-fit-inquiry.

If you have been registered to use the app, you can request a new passcode. If you are registered by email, a new passcode will be sent to your email address. If you are registered by phone number, a new passcode will be texted to you.

When you log into the app, you will be prompted to confirm that you want to share your measurements with your organization for the purpose of getting well-fitting apparel (typically a uniform). If you choose to not share your measurements, please contact the organization that invited you to be measured.

We recommend a well-lit, 6 feet wide area indoors, preferably against a white wall. Make sure furniture and other objects, such as mirrors and pictures, are removed and not seen on screen of your phone.

Please review the instructions carefully and check to make sure you are using a supported device. If you continue to have trouble please contact support.

A well-lit area has balanced, even lighting. Avoid direct sunlight and harsh contrast by closing blinds or curtains. Turn on any lights to brighten the area.

Once you've found your scan area, position your phone at knee-to-waist level about 6 feet from where you will be standing. We recommend placing your phone vertically on a chair. The two levels on the screen will turn green once the phone is in the correct position.

We do not recommend scanning outdoors.

Short beards can be scanned without any special preparation. Long beards that fall to the neck can affect the neck measurement, and should be pinned back so the neck can be measured.

You can scan yourself as often as you like - meausrements from the last scan will be used for custom clothing.

Long hair should be tied up and off the back of the neck. Hair should be tied into a bun to avoid a ponytail hanging down and obscuring the neck and back.

You can wear your glasses during scanning, however try to avoid bright reflections off your glasses, or any shiny surface, during scanning.

For best results, we recommend that you scan wearing close fitting briefs or compression clothing in contrasting color to the wall that you will be standing in front of. You should be barefoot and remove all accessories such as necklaces, bracelets and watches.

Our scanning captures only your body shape. To provide anonymity, your face is not captured.

Your scan photos never leave your phone. Size Stream Mobile Fit processes them and uploads the measurement numbers to our platform to create your avatar. The scan photos are deleted before upload.

You will need an internet connection either on WiFi or through your cellular data provider to begin scanning, complete processing and to retrieve your results.

Factors such as posture placement, compression and breathing will affect your scan measurements compared to manual tape measurements.

Supported phone models: iPhone 7 and later. Android 7.0 and later.

We recommend scanning with supported phone models for the best experience. Tablets running the required operating systems will be able to run our app, however displays and processing speeds may vary.

We recommend that you contact the company or organization that invited you to use Mobile Fit. Alternatively, you can contact support@sizestream.com.