Question 1

How do I login?

Accepted Answer

You must be invited to use the app by an organization that you belong to or a company that you work for who wants your size for apparel.   That organization will register your email address or phone number and send you the information you need.

Question 2

How do I use this app to help my organization's team members get the best fit?

Accepted Answer

Mobile Fit is designed to allow employees and team members to determine their size requirements accurately from the privacy of their own homes. To learn more, visit https://www.sizestream.com/mobile-fit-inquiry.

Question 3

My passcode expired. Now what?

Accepted Answer

If you have been registered to use the app, you can request a new passcode.  If you are registered by email, a new passcode will be sent to your email address.  If you are registered by phone number, a new passcode will be texted to you.

Question 4

What am I sharing?

Accepted Answer

When you log into the app, you will be prompted to confirm that you want to share your measurements with your organization for the purpose of getting well-fitting apparel (typically a uniform).  If you choose to not share your measurements, please contact the organization that invited you to be measured.

Question 5

Where should I scan?

Accepted Answer

We recommend a well-lit, 6 feet wide area indoors, preferably against a white wall. Make sure furniture and other objects, such as mirrors and pictures, are removed and not seen on screen of your phone.

Question 6

I'm unable to complete a scan. What can I do?

Accepted Answer

Please review the instructions carefully and check to make sure you are using a supported device. If you continue to have trouble please contact support.

Question 7

What is good lighting?

Accepted Answer

A well-lit area has balanced, even lighting. Avoid direct sunlight and harsh contrast by closing blinds or curtains. Turn on any lights to brighten the area.

Question 8

How should I position my phone during scanning?

Accepted Answer

Once you've found your scan area, position your phone at knee-to-waist level about 6 feet from where you will be standing. We recommend placing your phone vertically on a chair. The two levels on the screen will turn green once the phone is in the correct position.

Question 9

Am I able to scan outdoors?

Accepted Answer

We do not recommend scanning outdoors.

Question 10

I have a beard, can I scan?"

Accepted Answer

Short beards can be scanned without any special preparation. Long beards that fall to the neck can affect the neck measurement, and should be pinned back so the neck can be measured.

Question 11

How often can I scan myself?

Accepted Answer

You can scan yourself as often as you like - meausrements from the last scan will be used for custom clothing.

Question 12

Do I need to tie up my hair?

Accepted Answer

Long hair should be tied up and off the back of the neck. Hair should be tied into a bun to avoid a ponytail hanging down and obscuring the neck and back.

Question 13

Can I wear my glasses?

Accepted Answer

You can wear your glasses during scanning, however try to avoid bright reflections off your glasses, or any shiny surface, during scanning.

Question 14

What should I wear?

Accepted Answer

For best results, we recommend that you scan wearing close fitting briefs or compression clothing in contrasting color to the wall that you will be standing in front of. You should be barefoot and remove all accessories such as necklaces, bracelets and watches.

Question 15

Why doesn’t my avatar look like me?

Accepted Answer

Our scanning captures only your body shape. To provide anonymity, your face is not captured.

Question 16

What happens to my scan images?

Accepted Answer

Your scan photos never leave your phone. Size Stream Mobile Fit processes them and uploads the measurement numbers to our platform to create your avatar. The scan photos are deleted before upload.

Question 17

I don't have an internet connection. Can I still scan?

Accepted Answer

You will need an internet connection either on WiFi or through your cellular data provider to begin scanning, complete processing and to retrieve your results.

Question 18

Why don’t my measurements match when I use a tape measure?

Accepted Answer

Factors such as posture placement, compression and breathing will affect your scan measurements compared to manual tape measurements.

Question 19

What phone models are supported?

Accepted Answer

Supported phone models:
iPhone 7 and later.
Android 7.0 and later.

Question 20

Can I scan using my tablet or iPad?

Accepted Answer

We recommend scanning with supported phone models for the best experience.
Tablets running the required operating systems will be able to run our app, however displays and processing speeds may vary.

Question 21

I am having trouble, how do I get help?"

Accepted Answer

We recommend that you contact the company or organization that invited you to use Mobile Fit. Alternatively, you can contact support@sizestream.com.

3D Body Scanning

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