Question 1

Where should I scan?

Accepted Answer

We recommend a well-lit, 6 feet wide area indoors, preferably against a white wall. Make sure furniture and other objects, such as mirrors and pictures, are removed and not seen on screen of your phone.

Question 2

What is good lighting?

Accepted Answer

A well-lit area has balanced, even lighting. Avoid direct sunlight and harsh contrast by closing blinds or curtains. Turn on any lights to brighten the area.

Question 3

How should I position my phone during scanning?

Accepted Answer

Once you've found your scan area, position your phone at knee-to-waist level about 6 feet from where you will be standing. We recommend placing your phone vertically on a chair. The two levels on the screen will turn green once the phone is in the correct position.

Question 4

Am I able to scan outdoors?

Accepted Answer

We do not recommend scanning outdoors.

Question 5

I have a beard, can I scan?"

Accepted Answer

Short beards can be scanned without any special preparation. Long beards that fall to the neck can affect the neck measurement, and should be pinned back so the neck can be measured.

Question 6

How often can I scan myself?

Accepted Answer

You can scan yourself as often as you like - meausrements from the last scan will be used for custom clothing.

Question 7

Do I need to tie up my hair?

Accepted Answer

Long hair should be tied up and off the back of the neck. Hair should be tied into a bun to avoid a ponytail hanging down and obscuring the neck and back.

Question 8

Can I wear my glasses?

Accepted Answer

You can wear your glasses during scanning, however try to avoid bright reflections off your glasses, or any shiny surface, during scanning.

Question 9

What should I wear?

Accepted Answer

For best results, we recommend that you scan wearing close fitting briefs or compression clothing in contrasting color to the wall that you will be standing in front of. You should be barefoot and remove all accessories such as necklaces, bracelets and watches.

Question 10

Why doesn’t my avatar look like me?

Accepted Answer

Our scanning captures only your body shape. To provide anonymity, your face is not captured.

Question 11

What happens to my scan images?

Accepted Answer

Your front and side scan images are uploaded into our processing system to create your avatar. When processing is complete, your scan images are deleted.

Question 12

I don't have an internet connection. Can I still scan?

Accepted Answer

You will still be able to scan without internet connection, however you will not receive your measurements until you are connected. Our mobile app requires an internet connection in order to process and return your scan results.

Question 13

Why don’t my measurements match when I use a tape measure?

Accepted Answer

Factors such as posture placement, compression and breathing will affect your scan measurements compared to manual tape measurements.

Question 14

What phone models are supported?

Accepted Answer

Supported phone models:
iPhone 7 and later.
Android phones 6.0 and later.

Question 15

Can I scan using my tablet or iPad?

Accepted Answer

We recommend scanning with supported phone models for the best experience.
Tablets running the required operating systems will be able to run our app, however displays and processing speeds may vary.

Question 16

I'm unable to complete a scan. What can I do?

Accepted Answer

Please review the instructions carefully and check to make sure you are using a supported device. If you continue to have trouble please contact support.

Question 17

I forgot my password.

Accepted Answer

You can reset your password through the settings menu on the home screen.

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